eBooks

If you haven't already, the first thing you'll need to do is sign up for a free Cicerone website account - using the same email address that you used when placing the order.  

You must make sure you have an eBook reading application on your device before you download the eBook. We tend to recommend Google Play Books or Apple Books, but other e-reader apps are available.  

• Login to your Cicerone website account and click on 'My Account' at the top right hand side of the website page.
• Under 'My Books', click on your eBook cover image.
• In the 'eBook' section of the new page, you'll see a blue button that reads 'Generate file'. Click this once, you'll need to wait a few seconds for the file to generate, rather than clicking multiple times. Each click uses a token from your allowance. The button will change to 'Download ePub' when the book is ready to download, click on this.
• Your eBook will now start to download but please note, sometimes the button will show as 'Downloading' long after the eBook has already been downloaded to your device. If this happens, it's worth checking the 'Downloads' folder of your device to see if it's there.
• We'd recommend saving the eBook file to a cloud storage location so it's then easy to upload into your preferred eBook reading app.
• If you've got an eBook reading app installed then the file will usually open there. If not, you might need to click on the file in your 'Downloads' folder and manually open it in the application of your choice
  

When you click on the download button, it can look like nothing is happening, however the file may have been downloaded onto your device.

Here's how to find the download file on an iPhone, Android phones work similarly:

Find downloads in the Files app

• Open the Files app on your iPhone. If you don’t have the blue Files app icon on your Home Screen, then swipe down from the centre of your Home Screen, then search for the Files app
• Tap the Browse tab.
• Tap iCloud Drive.
• Tap the Downloads folder to see your downloaded files. Look for the file, it will be named with lots of numbers, and end with .epub.
• Click on the file, it should then either open automatically in iBooks, or give you the option to open with iBooks.

If you still can't download your eBook, just drop us a message at info@cicerone.co.uk and we'll be happy to help.

Unfortunately, no – the eBook is not compatible with Kindle devices or the Kindle app. You can, however, get a compatible version from Amazon.

Your eBook is yours to keep forever, just like a physical book. However, there are a few points to keep in mind:

• The ability to download it will expire after two years. This is a policy set by our eBook provider and is beyond our control, so please make sure to download your eBook before this time.
• If your eBook is declared out of print ahead of a new edition, it will be removed from your Cicerone account. Any copies you've already downloaded will still be available for you to read, so be sure to save a copy somewhere safe.
• If the expiry date has passed and you haven’t downloaded your eBook, don’t worry! Just drop us a note at info@cicerone.co.uk, and we’ll be happy to help.

If you can't see your eBook in your Cicerone website account, don't worry – there are a few things you can do.  

1. Make sure you're logged into the right Cicerone website account. If you have multiple emails and have ordered from us a few times, you might have used a slightly different email address.
2. It's also important to check that your Cicerone website account uses the same email address that you would have used when making the eBook purchase. If you think you might have ordered using the wrong address, just let us know at info@cicerone.co.uk and we can manually change the email address on the order for you.
3. Has it been more than two years since you purchased the eBook? If the answer is yes, then it could be that your eBook download link has expired. Contact us at info@cicerone.co.uk and we can help you to regain access to your eBook.
4. Is the book still available to purchase on our website? If it isn't, then it probably means that the eBook that you purchased has since been declared out of print. Any existing copies of the eBook that you have downloaded will still be available to read though, so please make sure that you have saved a copy of the eBook somewhere safe.

Unfortunately, due to anti-piracy regulations, we don’t allow printing of eBooks. However, we do sell physical copies of all our guidebooks, so you can get a printed version if you prefer. Plus, we offer a bundle discount when you buy both the printed and eBook versions of any of our guidebooks together.